Average Reviews:
(More customer reviews)This book is all but the consumer science. The Author should learn more about the foundamentals before writing this (and aventually others). Do not absolutely buy.
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Informing Health Care PurchasersIn today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability. This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
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